The LiveCycle Collaboration Service (nee Cocomo) team have been hard at work and have just announced their latest set of capabilities including screensharing, record & playback and a new javascript sdk. If you are new to LCCS, its a great service that is part of the LiveCycle family and allows Flash, Flex and now HTML developers to build collaborative features such as text chat, audio / video and application control sharing right into their own applications.
This release extends the goal of the LiveCycle Enterprise Suite to enhance intuitive application experiences with the backend integration and collaboration features needed for enterprise apps to come to life and actually enrich rather than hinder the users ability to get their task done.
Screensharing is cool and has so many uses. We already have customers deploying this into customer care environments. Imagine being able to log a support call and after granting permission to the customer service rep start a screen sharing session right in the application. Much more engaging, faster issue resolution time, and far more convenient than having the user navigate to seperate screensharing technology. I can en
ge Record & Playback being used for tutorial work, archiving interactive sessions for compliance reasons among others.
Developers can try the service free of charge, and due to the fact that this is a hosted service, you can begin adding collaborative features to your apps minutes after downloading the SDK. Adobe also has various pricing options for the production use of the service.
Want to read more? Check out the Collaborative Methods blog
Want to get started? Download the SDK at http://collaboration.adobelivecycle.com/
Attending Flash Platform Code Camp in New Zealand? Join my session and learn how to get started!
